Refund

REFUND POLICY

At Rummy Game, we typically do not offer full money-back guarantees for purchases due to the nature of our business and services. However, if within 2 working days of purchase, you find yourself dissatisfied with a product you haven't used, you may be eligible for a refund on a case-by-case basis. You'll need to demonstrate your intent and inability to understand the actions taken during the purchase. Refunds, if approved, may be full, partial, or none, and will be processed within 30 working calendar days.

Please note that after the initial 2-day period, refund requests will not be entertained.

GAMES CANCELLATION SETTLEMENT POLICY

In case a Rummy Game is cancelled due to technical glitches or unfair gameplay, the following settlement policy applies:

POINTS Rummy Game GAMES:

If a Points Rummy Game is cancelled, each player's table balance is restored to the initial amount, and any detected collusion or cheating is dealt with according to our Terms.

TOURNAMENTS:

For Free entry Promotional Tournaments, cancellation settlement options include voiding the tournament, settling prizes for the current round only, or settling prizes for all future rounds.

Rummy Game will collect service charges only from eliminated players up to the last completed round and distribute the remaining amount equally among qualifiers.

DEALS Rummy Game GAMES

In Deals Rummy Game cancellations, the entry fees, less service charges, are equally distributed among remaining players. Collusion or cheating results in refunds for other players and actions against the offenders as per our Terms.

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